Managed Services

Today I am going to meet with a couple great managed services clients that we have worked with for years. I try to touch base with them at least monthly to see how things are going. With managed services, if done correctly, they should never see us, nor should they ever need to. This is difficult because then the client may think they have no problems, so they don't need us anymore. My job is to educate the client on what we do and why he doesn't see us. The easiest way to do this is, as I was taught at K-Mart, document, document, document. Once this is done it is my job to show what other ways we can help them be able to focus more on their business and less on their technology. I love my job and helping do that!