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Customer Service

Do you give good customer service or great? There is a difference. Good customer service meets the client's expectations, while great blows it away. How do you get to great? First discuss with each client on their expectations, make notes of it and then under promise and over deliver to them. Why do this? If you don't someone else will. It is all about the relationships and this helps build that trust they can have in you. Like I said if you don't do this someone else will (like me). One last thought - do you tell your clients thank you? Maybe send them a personal note? Might want to try it. The small amount of time it takes is a great investment.

Friday's

It use to be Friday's were a day to kick back, relax and work for half the day. No more - these are a great day to meet with clients. Are you keeping your calendar full? I work on having at least 2 meetings a day. Clients in this climate want to personally meet - email and phone calls won't do. It's a new economy and things that we did in the past won't do. Build the relationships (actually they should already be there) and give excellant customer service and clients will buy - we just have to give them a reason to!

Morning with the Kids

So my wife has an early morning meeting this morning and so I am getting them ready for the day. Once they are awake they are great but sometimes getting them up can be quite a job. I love my kids and enjoy almost every minute with them and mornings are one of those times. Do you make sure you are spending good time with your family? They will be gone way too fast.

Windows 7

Last week was an incredible week. It is the first time I have been directly involved in a Microsoft beta roll out (Windows 7). Not only was the week full of great information but I meet great people to boot. Now I get the fun of playing, I mean working with the new OS along with rolling it out at a client of mine. It is so cool to be involved with shaping the direction of the future of technology.

Miami on Tuesday

Well posting this morning from Miami and the Windows 7 Ignite Program. Very excited to see the beta program and what that means for the client that HTS has in the program will enjoy. Last night was a little meet and greet with other that are involved, either from the partner side or Microsoft's side. It is amazing that no matter where I go the executive team at HTS, and in particular Arlin Sorensen, Jane Cage and Larry Hedin, are so well known in the industry. All I have to say is HTS and people know who I am and the quality of people that I work for, and therefore the quality of person that I am. It is very powerful.
My only regret is that I had to leave my family. It seems the kids are changing and their personalities are coming out into full view. It is great and I miss them (and of course my better half and best friend - my wife). I do have to say though that my good friend, Stuart Crawford has given me the love for travel - I love seeing the country and hopefully the world - but hopefully my beautiful wife will be by my side for it in the future.
Make it a great day!

What a Weekend

Wow what a great weekend! I had a large amount of family time. You can tell i have been gone - either physically or mentally a lot lately. The kids really wanted to just be next to me - Taryn would just come over and put her arm around my leg and rest her head on me. Really spent a lot of time just chasing them, tickling them and reading books. They slept great at night, which gave Christina and I some time for us also. Batteries recharged for the week and ready to go - hope you all had a good week also!