Customer Service

Do you give good customer service or great? There is a difference. Good customer service meets the client's expectations, while great blows it away. How do you get to great? First discuss with each client on their expectations, make notes of it and then under promise and over deliver to them. Why do this? If you don't someone else will. It is all about the relationships and this helps build that trust they can have in you. Like I said if you don't do this someone else will (like me). One last thought - do you tell your clients thank you? Maybe send them a personal note? Might want to try it. The small amount of time it takes is a great investment.