Customer Loyalty

So another interesting day in store - any more aren't they all? Client issues seem to come in phases. There aren't any for weeks and then you are attacked by a herd of them. At least that is how it seems. My attitude has changed (at least a little) after reading Jeffrey Gittomer's book "Customer Satisfaction is Useless, Customer Loyalty is Everything" that really opened my eyes. The customer came to you with a problem and needed your help and now they need it again.. How are you going to help? How would you want to be helped? It makes one think. How are you helping your customers?