Slave of the Process

What a couple of great days I have had this week. Going out and saying thank you to our good clients. The one thing I have lost in the last couple of years is spending a lot of time in front of the client. That is where my time is the most valuable. Usually when I am there I also find many other pains that I can help them with. Too often I become a slave of the process and loss site of the big picture. Luckily I have friends that are there to help me straighten out the ship!

Yesterday - What a Great Day!

We had a company retreat this weekend and what a great event it was. One of the biggest take aways was that we need to get in front of the client more often and say thanks. How often do we take our good clients, and friends, for granted? They usually don't complain, they don't ask for much, they are just always there. These are the people that we should spend most of our time with (read 80 / 20 rule here - will blog about this at another time). But we instead spend the time with the people that are difficult (squeeky wheel gets the grease) and who are always going to be the problem child.
I had a great day going out and visiting clients yesterday to say thanks for being such a great customer (they hardly ever hear that) and we appreciate you. I also had a great meeting with a new client that will become one of those great clients. It was a great day.